FAQs
MINIMUM PURCHASE AMOUNT:
Is there a minimum purchase amount?
Currently our minimum purchase amount is $35. Any order submitted below the minimum amount will be promptly refunded and voided.
PAYMENT:
What are the forms of payment you accept?
We accept US based credits cards. We accept Visa, Mastercard, Discover and American Express.
Do you accept PayPal?
Yes, we do accept PayPal.
I received an error message that my order cannot be completed but I was still charged. Why?
When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your bank in 3-5 business days. If you do not see the funds back in your account after that time, please contact your bank for further information.
Do you accept gift cards?
No, we only accept US based credit cards.
If you accept PayPal, can I use my PayPal account which has an international card attached to it?
No, it must use US currency to process an order.
Do you accept money orders?
No, we do not accept money orders. We require all orders to be placed over the website with a valid US credit card.
Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.
PRODUCT:
I am trying to purchase a specific product and there is no “Add to Bag” option available or it says “Not For Sale,” what does this mean?
Unfortunately at this time we are currently out of stock of this specific item. Please check back at a later date. We should be restocking shortly.
Where can I find your products at a store near me?
Our products are currently only available online or at special pop up shops or events. Sign Up with our newsletter to be the first to know if we’ll be in your area.
Why is the consistency different from the product I just ordered to the one I already have?
We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
How do I make a return for a purchase I made online?
Please follow our Returns Policy provided on the website:
What if I had an allergic reaction to your product?
We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.
How do I check if a product has a certain ingredient?
Currently we do not have a list of products that contain a certain ingredient. Please visit the product page and check the ingredients list for the product you are interested in.
DELIVERY:
After I place my order, when will my order ship?
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.
How come the tracking number isn’t working?
If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.
Can I pick up my order instead of having it delivered?
We only offer shipping options at this time. We do not have a store front for pick up orders.
I have a rush order. Can it be delivered Saturday?
We do not provide Saturday delivery. We only provide shipments for Monday – Friday.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, Body Gourmet is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Do you ship internationally?
Yes, we ship Internationally via USPS. International shipping rates are determined by the United States Postal Service, and usually start at around $20 USD.
Please keep in mind that Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. (Customs/VAT fees must be paid by the recipient, and cannot be paid for in advance).
Will my international order be charged customs/import fees?
Any order shipping to a country outside the United States may be subject to customs, duties, or import fees. Whether your order will require any fees, and the total amount charged for customs/VAT fees is determined by the policies of the destination country's customs office and postal service. These fees are calculated and applied to your order at the time they arrive and during their processing through customs.
What if my order is shipping outside the USA as a gift to the recipient? As of now, pre-clearing our customs isn't something we're able to do through our shipping services, so Body Gourmet is unable to calculate or determine these fees beforehand so that the purchaser can pay for them instead of the recipient.
All customs/VAT and import fees must be paid by the recipient if a fee is applied to the order by the importing country, and cannot be paid for in advance. Any import or customs fees will be charged directly to the recipient.
How can I find out if the country I'm shipping to charges customs fees? Customs, duties, and taxes vary widely from country to country, so please check with your local customs agency and/or postal service for details on estimated costs. Below are some links to the customs policies of countries we commonly ship to:
Do you ship to PO Boxes?
Yes, we can ship to PO Boxes via USPS
When I enter my shipping address, I am receiving an error that my address is invalid?
Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. Please enter a valid United States address for the carrier to ship to.